Privacy Policy

Neurogarden Sdn. Bhd. ("Neurogarden", "we", "us", "our") is committed to handling personal data responsibly. This policy explains what data we collect, how we use it, and what rights you have in relation to that data. It applies to all visitors to our website and to participants who enrol in any Neurogarden programme.

Questions about this policy may be directed to [email protected].

1. Data Controller

The data controller responsible for your personal data is:

• Business name: Neurogarden
• Address: Lot 7-3, Jalan SS 21/35, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia
• Email: [email protected]
• Phone: +60 3-7726 4581

2. Data We Collect

We collect personal data in the following ways:

2.1 Data you provide directly

• Name and email address when you submit an enquiry via our contact form
• Phone number if you choose to provide it
• Your message content when you write to us
• Enrolment information when you register for a programme

2.2 Data collected automatically

• IP address and browser information collected via web analytics tools
• Pages visited, time spent, and general navigation patterns
• Cookie preference data stored in your browser's local storage

2.3 Legal basis for processing

• Consent: where you have actively submitted a form or agreed to receive communications
• Legitimate interest: for understanding how our website is used and improving its content
• Contract performance: where data is needed to administer your programme enrolment

3. How We Use Your Data

• To respond to your enquiries and provide information about our programmes
• To administer programme enrolments, including sharing access to course materials
• To send you programme-related communications (schedules, updates, completion records)
• To improve our website based on aggregate usage patterns
• To comply with applicable Malaysian law

We do not sell your personal data to third parties. We do not use your data for automated profiling or decision-making.

3.1 Marketing communications

If you have expressed interest in our programmes, we may send occasional updates about new cohorts or course offerings. You may opt out of these at any time by emailing [email protected] or using the unsubscribe link in any email we send.

3.2 Third-party services

We may use third-party tools including web analytics platforms to understand site usage. These tools may set cookies and collect anonymised usage data. Where possible, we configure these tools to anonymise IP addresses.

4. Data Retention

• Enquiry data (name, email, message) is retained for 24 months from receipt
• Enrolment and programme records are retained for 5 years following the end of the programme
• Website analytics data is retained for up to 26 months in aggregate form
• Data is deleted or anonymised when the retention period expires

5. Data Protection Measures

• Data in transit is protected using HTTPS/TLS encryption
• Access to personal data is restricted to staff with a clear operational need
• Internal systems are protected with access controls and regular review
• In the event of a data breach, affected individuals will be notified in accordance with applicable Malaysian requirements

6. Cookies

Our website uses cookies for basic functionality and optional analytics. Cookie preferences are stored in your browser's local storage. You can manage your preferences at any time on our Cookie Policy page.

Essential cookies are required for the site to function. Analytics and marketing cookies are optional and only active if you have accepted them.

7. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (Malaysia) and where applicable, you have the following rights:

• Right to access: request a copy of the personal data we hold about you
• Right to correction: request correction of inaccurate or incomplete data
• Right to withdraw consent: where processing is based on consent, withdraw it at any time
• Right to limit processing: request that we limit the way we use your data in certain circumstances
• Right to object: object to processing based on legitimate interest

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days. There is no fee for making a request.

If you believe we have not handled your data correctly, you may lodge a complaint with the Personal Data Protection Department of Malaysia (PDPD).

8. Third-Party Links

Our website may include links to external websites or third-party platforms. This Privacy Policy applies only to Neurogarden's own website and services. We are not responsible for the privacy practices of any external sites.

9. Children's Privacy

Neurogarden programmes are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has submitted data to us, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or programmes after changes are posted constitutes acceptance of the revised policy. For significant changes, we will notify enrolled participants by email.

11. Contact

For any privacy-related questions or requests:

• Email: [email protected]
• Phone: +60 3-7726 4581
• Post: Neurogarden, Lot 7-3, Jalan SS 21/35, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia